Customer Support - Dalian Taiding Heavy Industry Technical & After-sales Service

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Common problem

Q：What are the technological advantages of Dalian Titanium Heavy Industry?

A： Dalian Taiding Heavy Industry has strong technical R&D and manufacturing capabilities. With the internationally accepted CAD and MSC NASTRAN software, it can realize product modeling design, interference inspection and simulation analysis to ensure product quality and innovation.

Q：What are the core products of Dalian Taiding Heavy Industry Co., Ltd.?

A： The core products of Dalian Taiding Heavy Industry Co., Ltd. are material handling equipment, which are widely used in basic industries such as metallurgy, mining, energy, ports, chemicals, building materials, warehousing and urban construction. It is committed to providing efficient solutions to support the development of the national economy.

Q：What are the main advantages of powered slab clamps?

A： The main advantages of the powered slab clamps are their automated operation and high efficiency. The hydraulic drive system makes the equipment easy to open and close, reducing operator fatigue and improving safety. It has a wide range of adaptability, capable of handling 8 to 550 tons of steel plates, and is made of high-strength alloy steel to ensure wear resistance and long life, reducing maintenance costs.

Q：Can we customize the high-strength steel billet gripper according to our needs?

A： Yes, our high strength billet grippers support customized services. Customers can customize the color according to brand requirements. We also provide multiple size options to suit different specific application scenarios.

Q：What are the advantages of the automatic opening and closing mechanism of the high-strength steel billet gripper?

A： The automatic opening and closing mechanism simplifies the operation process, reduces the burden of manual operation and improves work efficiency. This design is particularly important in the steel industry, ensuring smooth and safe work.

1. Product Quality Assurance: We guarantee that all lifting equipment meets national and international standards. Each product undergoes rigorous testing to ensure performance and safety.
2. User Privacy Protection: We prioritize customer privacy and strictly comply with relevant laws and regulations to prevent unauthorized access or disclosure of personal information.
3. After-sales Service Commitment: Our comprehensive after-sales support ensures continuous assistance and guidance throughout the product’s usage lifecycle.
4. Legal Compliance Statement: All business activities adhere to applicable laws and regulations, ensuring compliance and safeguarding customer rights and interests.

Terms and Conditions

Technical Support

1. Provide comprehensive product development services to ensure that the design solution meets customer needs.
2. Provide professional technical consultation and solution optimization in the pre-sales stage to help customers choose suitable equipment.
3. Complete equipment installation and commissioning to ensure that the product can be put into use quickly.
4. Provide user training to ensure that customers are familiar with the equipment operation and maintenance procedures.
5. Provide regular maintenance and fault repair services to effectively extend the service life of equipment.
6. Support product upgrades to ensure continuous improvement of equipment performance to meet market changes.
7. Provide technical consulting services and promptly answer questions that customers encounter during use.

1. Provide professional technical support and consulting services to ensure the normal operation of customer equipment.
2. Customers can submit after-sales applications through the service hotline or designated channels, and the response is timely and efficient.
3. The company is committed to continuously tracking service quality, continuously optimizing customer experience and ensuring customer satisfaction.
4. The after-sales service team will provide customers with professional technical support and solutions to ensure the normal operation and use effect of the product
5. If customers need to extend the warranty period or purchase additional services, they can contact our sales department. The cost will be determined according to specific needs.

After-sales service

Maintenance service

1. Professional Lifting Equipment Maintenance: We offer expert maintenance services to ensure stable and reliable operation of your equipment.
2. Customized Maintenance Plans: Based on specific needs, we develop tailored service plans to enhance efficiency and safety.
3. Experienced Technical Team: Our skilled engineers provide timely and effective on-site repair services.
4. Advanced Diagnostic Tools: Utilizing modern detection technologies, we quickly identify and resolve equipment failures.
5. Detailed Service Records: All maintenance actions are documented for transparency and traceability.
6. Regular Inspection Services: Scheduled checks help extend equipment life and reduce unexpected breakdowns.

Address: Tianhe New Garden, No. 730, Southwest Road, Shahekou District, Dalian City, Liaoning Province

Email: [email protected]

Mobile: +86 13998670210

Tel: +86 411-82855309

Contact: Saturn Hou

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.